Privacy Policy
Last updated: September 10, 2026
Fifth Star, a DBA of Neal Grey LLC ("Fifth Star," "we," "us," or "our") operates getfifthstar.com and provides Google Business Profile optimization and online review management to local businesses. This policy explains what information we collect, how we use it, and the choices you have.
Information we collect
We collect only the information you choose to give us, plus basic technical data your browser sends automatically.
- Information you submit. When you complete our audit form, we collect your name, business name, website, email address, and mobile phone number, along with anything else you type into the form.
- Communications. If you email, call, or text us, we keep a record of that correspondence.
- Technical data. Standard server and analytics data such as IP address, browser type, pages visited, and referring page.
How we use your information
- To respond to your request and prepare and deliver the free audit you asked for.
- To follow up with you about your audit and the services you requested.
- To schedule, confirm, and remind you about any call you book with us.
- To operate, secure, and improve this website.
SMS and mobile messaging
If you provide your mobile phone number and check the consent box on our audit form, you are agreeing to receive text messages from Fifth Star, a DBA of Neal Grey LLC. We send messages about your free audit:
- Audit messages. Delivery of your requested audit and follow-up about it.
- Booking messages. Confirmations and reminders for any call you schedule with us.
Message frequency varies and is typically low. Message and data rates may apply. Consent is not a condition of any purchase. You may opt out at any time by replying STOP to any message; reply HELP for assistance, or contact us at the address below.
Mobile opt-in information and consent are never shared with, sold to, or disclosed to any third party for any purpose, including marketing. No mobile information collected by Neal Grey LLC is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third party, and are excluded from all other categories of information sharing described in this policy.
How we share information
We do not sell your personal information, and we do not rent, trade, or otherwise transfer it to third parties for their own marketing use. We share information only in these limited cases:
- Service providers. Vendors that operate our business on our behalf, such as our customer relationship management platform, email and messaging providers, and hosting provider. We share only what those vendors need to perform that service for us. Mobile opt-in data and consent are excluded, as stated above.
- Legal requirements. When we are required to do so by law, subpoena, or other valid legal process, or to protect our rights, safety, or property.
- Business transfer. In connection with a merger, acquisition, or sale of assets, subject to this policy.
We communicate with our own prospects and customers under our own name. We do not send marketing messages on behalf of other companies, and we do not collect contact information for resale or distribution to other companies.
Data retention
We keep the information you provide for as long as needed to serve you and to meet our legal and accounting obligations. You may ask us to delete your information at any time using the contact details below.
Your choices
- Reply STOP to any text message to stop receiving texts.
- Use the unsubscribe link in any marketing email to stop receiving email.
- Email us to request access to, correction of, or deletion of your personal information.
Cookies and analytics
This site may use cookies and similar technologies to remember your preferences and to understand how the site is used. You can disable cookies in your browser settings; some parts of the site may not work as intended if you do.
Children
This site and our services are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The revision date at the top of this page shows when it was last changed.
Contact us
Fifth Star, a DBA of Neal Grey LLC
2204 Shorter Ave NW, Unit 24, PMB 144, Rome, GA 30165
Email: info@getfifthstar.com
Phone: (855) 419-7272