Terms of Service
Last updated: September 10, 2026
These Terms of Service govern your use of getfifthstar.com and any services provided by Fifth Star, a DBA of Neal Grey LLC ("Fifth Star," "we," "us," or "our"). By using this site or submitting a form, you agree to these terms.
Who we are
Fifth Star is a DBA of Neal Grey LLC, a Georgia limited liability company providing Google Business Profile optimization and online review management to local businesses. We provide these services to our own clients under our own name.
SMS messaging terms
These terms apply to the Fifth Star text messaging program.
- Program description. Fifth Star, a DBA of Neal Grey LLC, sends text messages to businesses that request a free audit: to deliver the audit and follow up about it, and to confirm and remind you about any call you book with us.
- How to join. You opt in by entering your mobile number and checking the consent box on the audit form at getfifthstar.com. Consent is not a condition of purchasing any goods or services.
- Message frequency. Message frequency varies and is typically low.
- Cost. Message and data rates may apply. We do not charge for these messages; your mobile carrier's standard rates apply.
- How to opt out. Reply STOP to any message from us to stop receiving texts. You will receive a single confirmation, after which no further messages will be sent.
- How to get help. Reply HELP to any message, email info@getfifthstar.com, or call (855) 419-7272.
- Carriers. Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your carrier and is not guaranteed.
- Privacy. Mobile opt-in information and consent are never shared with or sold to third parties for any purpose, including marketing. See our Privacy Policy.
The free audit and our services
The audit is provided free and puts you under no obligation. Any ongoing services are provided under a separate written agreement or proposal that sets out scope, fees, and term. Where those documents conflict with these terms, the signed agreement controls. Search engine rankings, review counts, lead volume, and revenue depend on factors outside our control, including search engine algorithms, competition, and your own operations. We do not guarantee any specific ranking, result, or outcome.
Acceptable use
You agree not to use this site to break any law, to interfere with its operation or security, to scrape or harvest data from it by automated means, or to infringe anyone's rights.
Intellectual property
All content on this site, including text, graphics, and logos, is owned by Neal Grey LLC or its licensors and is protected by copyright and trademark law. Google, the Google logo, and Google Business Profile are trademarks of Google LLC; we are not affiliated with, endorsed by, or sponsored by Google.
Third-party links
This site links to sites we do not operate. We are not responsible for their content, policies, or practices.
Disclaimer and limitation of liability
This site and its content are provided "as is," without warranties of any kind, express or implied, to the fullest extent permitted by law. To the fullest extent permitted by law, Neal Grey LLC is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of this site or our services. Our total liability for any claim is limited to the amount you paid us for the service giving rise to the claim.
Governing law
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Georgia.
Changes to these terms
We may update these terms from time to time. The revision date at the top of this page shows when they were last changed. Continued use of the site after a change means you accept the updated terms.
Contact us
Fifth Star, a DBA of Neal Grey LLC
2204 Shorter Ave NW, Unit 24, PMB 144, Rome, GA 30165
Email: info@getfifthstar.com
Phone: (855) 419-7272